ISO 9001:2015 sets the criteria for a quality management system that can be used by any organization, large or small, regardless of its field of activity. In fact, ISO 9001 is implemented by over one million companies and organizations in over 170 countries.

 

Using ISO 9001:2015 helps ensure customers get consistent, good quality products and services, which generates a host of additional business benefits.

ISO 9001:2015

Quality Management System

The Roots of ISO 9001:2015

 

Eight Quality Management System Principles

 

The eight quality management principles are defined in ISO 9000:2005 Quality management systems – Fundamentals and vocabulary, and in ISO 9004:2009 Managing for the sustained success of an organization – a quality management approach.

 

Principle 1 – Customer focus

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Principle 7 – Factual approach to decision making

Effective decisions are based on the analysis of data and information.

 

Principle 8 – Mutually beneficial supplier relationships

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

ISO 9001:2015 Documentation

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ISO 9001:2015 Auditing and Consulting

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Principle 2 – Leadership

Leaders establish unity of purpose and direction of the organization. They should create and maintain an internal environment in which people can become fully involved in achieving the organization’s objectives.

 

Principle 3 – Involvement of people

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.

 

Principle 4 – Process approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.

 

Principle 5 – System approach to management

Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.

 

Principle 6 – Continual improvement

Continual improvement of the organization’s overall performance should be a permanent objective of the organization.

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