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Process approach - The Seven Quality Management Principles

In this next blog post we will be discussing the 4th Quality Management Principle, Process approach. Process Approach is about understanding the system of interrelated processes and the outcomes it produces. Understanding how the system works can help optimize overall consistent performance.

Quality Management Principles:

1. Customer focus

2. Leadership

3. Engagement of people

4. Process approach

5. Improvement

6. Evidence based decision making

7. Relationship management


According to the article from titled ‘Quality Management Principles’, these Key Benefits include:

Key benefits


·       Enhanced ability to focus effort on key processes and opportunities for improvement

·       Consistent and predictable outcomes through a system of aligned processes

·       Optimized performance through effective process management, efficient use ofn resources, and reduced cross-functional barriers

·       Enabling the organization to provide confidence to interested parties as to its consistency, effectiveness and efficiency



Actions that you can take


It starts with fully understanding your system and processes from the top to the bottom. You can then understand what objectives it will take to achieve them. Determining individual processes and modifications you can make to the system as a whole to get the very best performance and the desired outcome. Understanding your system also includes making sure that it is not only effective but that it is also efficient.

Another important part of a system is having a way to assess and evaluate the processes in place. Assessing the performance of the structure is crucial to the success of the business. It is valuable to monitor both aspects of the system that work well, while also identifying what can be improved and creating an action plan to do so. It is vital to implement consistent and recurring checks of the processes that are conducted to support the company. An ongoing and detailed understanding of the efficiency and improvements of the system in place will lead to greater efficiency and productivity within the business.

Lastly, it is vital to identify and manage the risk associated with your internal systems. Being aware of the various possibilities that could jeopardize the system allows you to implement a risk management structure to target them before they impact the processes within the business. The business should be aware, proactive, and responsive to the potential threats of the internal system. With a well-rounded understanding of the risks at play and an effective approach to managing them, the company can continue to be efficient and maintain a successful system.


Other Helpful and Informative Blog Posts -

ISO 9001 – The Seven Quality Management Principles (QMP)


Customer Focus - The Seven Quality Management Principles


Leadership - The Seven Quality Management Principles


Engagement of people - The Seven Quality Management Principles


Resources -



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