Wilkshire Consulting Blog

When organizations pursue ISO 9001 certification, they often focus on documentation, audits, and process control. But one of the most critical—and sometimes underestimated—requirements lies at the very top: leadership . ISO 9001:2015 places strong emphasis on leadership because a Quality Management System (QMS) can only be effective if senior management actively drives its success. Clause 5, titled “Leadership,”  sets the tone for how an organization aligns its strategy, cult

As the electronics recycling and IT asset disposition (ITAD) industry continues to grow, the expectations placed on certified recyclers are increasing. With the shift from R2:2013 to R2v3 , one area has become even more critical to certification: a strong Environmental, Health, and Safety (EHS)  program. In 2025 and beyond, companies that fail to implement and maintain an effective EHS management system risk more than nonconformities — they risk losing their certification, da

When it comes to implementing ISO 9001:2015, Clause 8 Operation is where strategy becomes action. While earlier clauses establish the framework of your Quality Management System (QMS)—like leadership, planning, and support—Clause 8 focuses on the actual delivery of products and services . This is the heart of quality management: ensuring the processes you’ve carefully planned are controlled, consistent, and capable of meeting customer requirements. Understanding this clause

The electronics recycling industry is one of the fastest-growing sectors in the world, but it also comes with significant environmental,...

In today's globalized world, managing e-waste responsibly doesn't end once electronics leave your facility. The risks of improper...