Wilkshire Consulting Blog

At Wilkshire Consulting, we often meet organizations that proudly earned ISO 9001 certification — only to struggle, stall, or fail during their first surveillance audit. The pattern is surprisingly consistent. The initial certification audit goes well. The certificate is issued. Celebration follows. Then, somewhere between Month 6 and Year 1, momentum fades. Processes drift. Leadership attention shifts. Documentation becomes outdated. By the time the surveillance audit arrive